Delete your account

1. Open Nokko. On the Messages screen, tap the account icon at the top right.
2. Tap Delete my account.
3. Tap Get a confirmation code. A code is sent to your account’s email address.
4. Enter the code, then tap Delete permanently. The account is deleted at once.

To keep a copy of your data, first tap Download my data on the same screen.

Write to [email protected] from your account’s email address, with the subject “Delete my Nokko account”. We may ask you to confirm that the address is yours.

We delete the account within one month at most and confirm it by email. The deletion is the same as in the app.

• Your account and your email address.
• Your profile: first name, last name and photo.
• The homes you own, with their QR codes, conversations, messages and calls, including for the members of your household.
• Your place in the households you joined.
• Your place in your building’s group, your votes, your address verification requests and any proof still waiting to be reviewed.
• Your conversations with Nokko support.
• The names you signed when writing to other homes.
• The phones registered for notifications, your sign-in sessions and any copy of your data still waiting to be downloaded.

Deleting your account does not cancel a Gold or Platinum subscription: Google Play or the App Store keep billing it. Cancel it in Google Play, under Payments and subscriptions, then Subscriptions, or in your iPhone’s Settings, under your name, then Subscriptions.

The messages you sent also belong to the people who received them: they stay with them, without your name or photo. This data, and the few records below, are kept for the following periods:

If you wrote to a home without creating an account, Nokko does not know who you are and there is no account to delete. Your messages are deleted 1 year after the conversation’s last message, and the contact details left to receive a reply after 90 days.